CITRUS HEIGHTS, Calif. — Tuesday, 10 a.m. update:
Comcast has provided a list of impacted areas and says that about 150 residential customers and 20 small businesses are experiencing internet outages.
Customers in Carmichael, Rancho Cordova, Fair Oaks, Roseville, Folsom, Sacramento, Arden, Citrus Heights, Elk Grove and Orangevale are affected.
A spokesperson with Comcast said that though the line wasn't a "main fiber line" it had a large fiber county, resulting in the "significant customer impact." The spokesperson did not say when they expect internet to be restored to those areas.
Lieutenant Michael Wells with the Citrus Height Police Department told ABC10 the damage was caused by "a flatbed truck carrying a large piece of construction equipment (similar to a backhoe) on a flatbed trailer" which struck an overhead wire and topped power lines.
"Our traffic investigators have located the involved truck and will be conducting investigations into the height of the equipment and the involved power lines," Wells said.
Tuesday, 8 a.m. update:
Comcast said that all commercial customers have had their internet services restored.
However, about 5,000 residential customers are still waiting on internet, though Comcast says "services will be restored shortly."
The internet provider also confirmed the cause of the utility lines falling, saying "a large vehicle hit our infrastructure and tore it down from the roadway."
Tuesday, 5 a.m. update:
Roads have reopened on Antelope Road in all directions, according to Sgt. William Dunning of the Citrus Heights Police Department.
However, internet appears to still be out for some users Tuesday morning after utility lines went down in the area. Dunning did not say what caused the lines to fall on Monday evening.
Original story:
Downed utility lines have shut down both eastbound and westbound lanes of Antelope Road in Citrus Heights, Monday evening.
The lines also caused police to close the on and off-ramps to Interstate 80 in the area, Citrus Heights Police said. The pole belongs to Xfinity/Comcast, causing a massive outage to internet service and phone lines in the Sacramento area.
"Phone lines are down, internet's down, it's bad," said Jordan Hordesky.
Hordesky was on his break at Luxury Fades off Antelope Drive when he said he saw a semi-truck driver hauling heavy equipment.
Authorities have not said what caused the lines to fall but Hordesky said the truck was too tall to drive beneath the utility lines.
"It was just way too high up in the air, you know what I mean," asked Hordesky. "So, it grabbed onto one of the wires up there and pretty much just pulled everything down."
The heavy wires fell across the street, witnesses say sparking and damaging cars moving below.
The downed lines didn't just affect the roadway, Hordesky said it impacted businesses too. The downed lines knocked out any lines of communication.
"We had to cancel all our hair appointments," said Hordesky.
Antelope Road is expected to remain closed indefinitely, between I-80 and Tupelo Drive, while crews work the scene.
Read more from ABC10
The cause of the fire has not yet been determined. So far, there have been no reports of injuries.
