SACRAMENTO, Calif. — It's day three for some people who lost power on Sunday during the powerful storm in Sacramento and surrounding areas.
SMUD and PG&E said they're doing what they can to fully restore power to all customers.
However, while some would like their power to be restored soon, they're also hoping for a little help as they maneuver through all the consequences of losing electricity.
"I'm here alone, with me and my dog waiting to, you know, for the power to restore," said Loretta Fite, who has been without power since Sunday.
Fite is frustrated after losing power Sunday afternoon at her home off Annadale Lane in the Arden-Arcade area of Sacramento County. She's dealing with no heat, hot water or electricity to power her home.
"I spent $300 on groceries so, and most of that was products that go in the freezer and the fridge, so all of that's lost," said Fite.
Fite is a SMUD customer and was pleased to learn they're offering help for customers who are still without power.
"Customers can express their concerns to SMUD, and SMUD is working with them on a case-by-case basis to see what we can do to help them. As I mentioned earlier, many customers are concerned about spoiled food. And that's understandable given the circumstances," said Gamaliel Ortiz, spokesperson for SMUD.
Currently, SMUD said there are about 30 customers who are asking for help.
"We have a great team of customer service representatives who are available to answer questions and also help them through the process if they have a concern like you mentioned. They will also have to fill out a claim form. Provide some documentation," said Ortiz.
As for PG&E , they also have a safety net program for customers who have been without power for 48 hours due to storms.
"This is for residential customers. Customers will receive automatically a bill credit of $25 for the third day and up to $100 for each additional day beyond 48 hours they are without power. This will be credited on the customer's bill within 2 to 3 months. They need not apply for this," said Paul Moreno, spokesperson for PG&E.
They also partnered with the California Foundation for Independent Living Centers, so they can help populations with mobility issues, who might need backup batteries for medical devices.
People can also call 211 to get in touch with those agencies.
Fite said any assistance is crucial as they wait for power to be restored.
"We can't survive like that. We have a hard enough time to survive as it is. And then something like this happens, and I know it's because the weather but we need help. We definitely do," said Fite.
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