SACRAMENTO, California — Some people in the Sacramento area dealt with an unplanned internet outage that lasted nearly a full day.
Xfinity's outage map showed impacts in the Sacramento area. Joan Hammel, spokesperson for Comcast, said the majority of customers impacted appeared to be in Citrus Heights. TV, cDVR, Voice, internet, channels and On Demand were not available to some customers.
Hammel said the service outage was due to fiber cuts related to a car that crashed into a pole and a separate vandalism that happened about a half mile away. The outage lasted an uncommonly long time due to the incidents happening at the same time and due to the extent of the fiber cuts involved in a dense area.
Customers with questions about reimbursement for the service outage can reach out to Xfinity.
An Xfinity outage map can be found on the company's site HERE.
WATCH ALSO:
